Terms & Conditions

The Anella wedding shoe product is made to wear on your wedding day. This is not a long-term durable shoe but rather a delicate product manufactured for comfort and style that will compliment your special occasion garment. Should you take proper care of your shoes, you will be able to colour the shoes following your wedding day in order to get even better value for money on this product.

Please note we do not have control over stock availability, arrivals and time lines of all shoes. If shoes are ordered / have been sent to be dyed, we will give you expected time lines; but we cannot guarantee it as we do not control the imports process and courier services. We manufacture, supply and offer the Anella Wedding Shoe collection simply because it’s the best wedding shoe collection and quality available on the market.

  • Pumps are made to order, we don’t keep stock, and strickly non-refundable
  • No refunds on SALE items
  • All styles are non-refundable after 5 working days.
  • Shoes can be EXCHANGED for another style or size, up to 14 days after purchase.
  • Shoes dyed for brides on request, cannot be refunded or exchanged.
  • Absolutely no refunds and alterations on shoes damaged through wear and tear in rainy, muddy, and watery circumstances.